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Cafetto explains the importance of maintaining its certifications for its customers and the environment.
Delivering a superior cleaning product is one thing, and doing so to uphold and enhance the flavours of espresso is another. However, Australia-based specialist manufacturer of coffee machine cleaning products Cafetto is equally passionate about prioritising the health and safety of its products through rigorous standards which meet global norms.
Richard Surynt, Cafetto Regulatory and Quality Manager, says the company’s certifications enable customer confidence, demonstrating its commitment to the quality and safety of its products.
“Cafetto identified obtaining appropriate certifications as a business need because it helps to support the distribution of our products in global regions,” says Surynt. “The certification of Cafetto demonstrates to the consumer that our products are manufactured using a reputable quality management system in place.”
Cafetto is certified by many globally recognised industry bodies, including Hazard Analysis and Critical Control Points for food safety, and multiple International Organization of Standardization (ISO) certifications. These includes ISO 9001 for quality management, ISO 22000 for food safety management, and ISO 14001 for environmental management. The latter certification necessitates evidence of compliance in areas such as chemical waste management and recycling, which ensures Cafetto maintains the highest standards of environmental responsibilities.
Cafetto has also achieved halal certification, granted from the Supreme Islamic Council of Halal Meat in Australia (SICHMA). According to Cafetto, SICHMA is the only recognised halal certification body in Australia that meets global standards, ensuring products are suitable for Muslim consumers.
“We wanted to adequately respond to the needs of the Muslim community and offer products that are compliant with halal standards in many countries,” Surynt says.
The halal certification process for SICHMA requires Cafetto to have a Halal Assurance Manual in place to support Halal principles, which capture elements of the raw materials and packaging materials used in Cafetto products. It also reviews processing, handling and distribution of Cafetto items to ensure complete halal quality is upheld across its portfolio.
It is this certification that has brands such as Dankoff, a solutions provider for the hotel, restaurant and café sector in Malaysia, opting to support Cafetto, not just for its cleaning ability, but the extra layer of care its products provide.
“Dankoff trusts Cafetto’s product certifications, particularly the halal certification for the Malaysian market. We consistently have confidence in Cafetto’s product quality,” says Dankoff’s Zhou Wong, Cafetto’s exclusive distributor in Malaysia.
Cafetto products have also been certified to include the National Sanitation Foundation (NSF) mark. The NSF is an independent, internationally recognised organisation which ensures robust public health standards are in place for products and services.
Australian Certified Organic (ACO), Australia’s largest organic and biodynamic certifier, is another critical certification Cafetto possesses.
“ACO certification ensures compliance with national and international organic standards, providing traceability of products to their origin,” says Surynt.
Each certification Cafetto engages in embraces its own set of requirements, which are judged through a thorough process. For example, one of the key processes Cafetto implements to maintain high-quality products for the marketplace is its approved supplier program. Here, the Cafetto Research and Development team review ingredients meticulously to ensure they meet the quality criteria required, based on suitability, efficacy, and integrity.
Image: Cafetto
Meanwhile, Cafetto’s Quality Assurance team conduct audits to verify raw material vendors have appropriate quality management systems in place to maintain the quality of materials consistently.
Surynt adds that the Quality Assurance team has experience with ISO management systems and keep abreast with any changes by attending forums or training sessions related to ISO standards.
Equally, each certification body organises annual external auditing to ensure Cafetto demonstrates compliance at every stage, from product development to manufacturing, filling and packaging. Information is captured at each critical point of the business during the external auditing process, which can then be used as evidence to demonstrate compliance. Only then the certification can be renewed. This process ensures Cafetto’s products consistently meet the highest quality and safety standards.
“The areas of record keeping throughout the Cafetto business, continual implementation of the internal auditing programs, management of non-conforming material, maintenance of the approved supplier program, and having training protocols in place play a fundamental part in ensuring all Cafetto’s certifications are maintained,” Surynt says.
He says Cafetto prides itself on putting the best quality practices in place within each sector of the business.
“These certifications provide that critical layer of consumer protection, highlighting that we’re always adopting the highest standards and maintaining our regulatory obligations,” he says.
“What we’re doing is safeguarding our customers and our planet for the future. We’re guaranteeing we’re doing everything we can to shape a sustainable future by placing our customers and our planet at
the forefront of everything we do. Essentially, we’re being proactive about generationally important topics. We’re thinking about the sustainable daily practices that pave the way for the long-term goal.”
It’s Cafetto’s promise to the global coffee industry that as consumer needs and global quality standards are constantly evolving to suit the market, so too are its products.
“Maintaining our certifications year after year means we’re not only meeting the standards, but exceeding our promise of always adding an extra layer of protection that safeguards everyone who comes into contact with our brand,” Surynt says, adding that these certifications are essential for consumer trust and confidence.
“Cafetto aims to shape a sustainable future by placing customers and the environment at the forefront of our operations.”
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